About Us Red Oak Direct Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please use the email button to contact us.
Our Contact details:
Red Oak Direct Ltd.
Barngill
Distington
Cumbria
CA14 5SH
United Kingdom
Phone: 08452 510510, 08452 510511 or 01946 61505
Fax: 08452 510512 or 01946 696227
Our VAT Registration Number: 796 9084 59
Company registered in England & Wales. No. 4780413 |
Making A Purchase Making a purchase could not be easier. Just browse our online catalog, and click on the 'Buy Now' button beside your chosen items to put them into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to process your order.
For payment we accept Visa, Mastercard, Maestro, Visa Debit, Visa Electron and Solo cards. Currently we only accept orders within the United Kingdom.
We do not charge for any item until it is ready to ship, unless the items are customised or printed workwear in which case we will charge immediately before the printing process commences. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or via our website's secure checkout. Please do *NOT* send credit card details by email, as email is insecure and liable to be read by third parties in transit.
We endeavour to keep our prices correct and up to date. However they may be subject to change or correction without notice. In the event of a price increase you will have the opportunity to change or cancel your order without penalty.
For security reasons we reserve the right to decline any order; in such cases any payments made will be returned immediately to the card holder.
Sizes and product images, where given, should be regarded as an approximate guide. |
| Shipping And Handling Our shipping charges to the UK mainland are a flat rate £4.95 (Ex. VAT) for orders under £60 (Ex. VAT). Orders over £60 (Ex. VAT) are delivered free of charge. For UK offshore deliveries (Northern Ireland, Isle of Man, Scottish isles, Isles of Scilly etc.) please call or email us as delivery surcharges will apply. We do not normally part-ship orders with out of stock items, however if this is necessary please email us using the link above and we will try to help, although part-shipping will possibly incur additional shipping charges. |
| Delivery Schedule You will normally receive your order in 1-3 business days, assuming all products are in stock at the time of ordering. Printed items will naturally take longer, although as with all orders we endeavour to despatch them as rapidly as physically possible. If you have a specific deadline to meet, please phone or email us and we will try our best to help. The courier we normally use is Initial City Link, and all orders must be signed for, so please ensure that someone is available to receive the delivery. Special delivery instructions can be entered during the checkout process and we will do our best to comply with them within the limits of our courier's rules. |
| Back Orders If your item is not in stock, we will immediately back order for you. We aim to keep good stock levels of all website products, and extremely large stocks of the most popular items. We have arrangements for rapid re-stocking should any item be out of stock. Re-stocking should normally occur within a week, unless delayed by manufacturer shortages etc. |
| Tax Charges As we currently only accept orders from within the UK, VAT at the standard rate of 17.5% is added. |
| Credit Card Security All online credit card processing is performed through our payment service provider, Secure Hosting, and all details are stored using the highest level PCI DSS compliant encryption and data protection systems. Offline card payments also use strict PCI DSS compliant procedures with all card data securely destroyed after processing. Our customers' payment details are handled at all times with industry leading standards of care and protection, ensuring total peace of mind. We will also shortly be introducing 3D Secure cardholder identification for further protection. |
Guarantee We aim to guarantee your satisfaction. All of our products come with a 30 day no quibble satisfaction guarantee. All our products also carry a 1 year warranty against failure and defects, providing they have been used for the intended purpose and in the manner they were designed for. This does not affect your statutory rights.
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| Reaching Us If you need to reach us, please email us using the link above, or alternatively, you can call on 08452 510510, or fax us on 01946 696227 or write to us at Barngill Distington Cumbria CA14 5SH United Kingdom |
Privacy Policy Red Oak Direct Ltd. do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Under UK law, you have the right to cancel the contract for your purchase within 7 working days of delivery. To cancel a contract with us, please telephone, e-mail, or fax us with details of your return and ask for a return merchandise number. This must always be quoted on your returns package. Please also return the original VAT invoice marked "Contract Cancelled". Package the items securely and send them to us with the invoice within 7 working days of the date that the items were delivered to you.
The return address is:
Returns Department
Red Oak Direct Ltd.
Barngill
Distington
Cumbria
CA14 5SH
Please note that you will be responsible for all the costs of returning the goods to us, unless we have delivered the item(s) to you in error. 24 hours' advance warning is required for returns.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, shipping and handling). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. We always recommend that you use a recorded-delivery service with insurance to cover loss in transit. |
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