Shipping And Handling
Our shipping charges to the UK mainland are a flat rate £5.95 (Ex. VAT) for orders under £75 (Ex. VAT). Orders over £75 (Ex. VAT) are delivered free of charge. For UK offshore deliveries (Northern Ireland, Isle of Man, Scottish isles, Isles of Scilly etc.) please call or email us as delivery surcharges may apply depending on the weight or volume of the goods ordered. We do not normally part-ship orders with out of stock items, however if this is necessary please email us using the link above and we will try to help, although part-shipping will possibly incur additional shipping charges.
You will normally receive your order in 1-3 business days, assuming all products are in stock at the time of ordering. Printed or embroidered items will naturally take longer, although as with all orders we endeavour to dispatch them as rapidly as physically possible. If you have a specific deadline to meet, please phone or email us and we will try our best to help. The couriers we normally use are APC Overnight, Royal Mail or Parcelforce.
For most orders shipped, our couriers will usually send a text message to a mobile phone number on the morning of delivery, giving a delivery time slot (usually 1 - 2 hour window) and a blue, clickable tracking link is shown on our PDF invoice which is emailed to you when your order is dispatched. All orders must be signed for so please ensure that someone is available to receive the delivery.
Special delivery instructions from you can be entered during the checkout process and we will do our best to comply with them within the limits of our courier's rules.
If your item is not in stock, we will immediately back order for you. We aim to keep good stock levels of all website products, and extremely large stocks of the most popular items. We have arrangements for rapid re-stocking should any item be out of stock. Re-stocking should normally occur within a week, unless delayed by manufacturer shortages etc.