Privacy Policy


Privacy, General Data Protection Regulations (GDPR) Laws & Data Protection Policy.

This Privacy Policy governs the way Red Oak Direct Limited collects, uses, maintains, and discloses information collected from users (each, a "User") of the website (The "Site"). This privacy policy applies to the Site, and all products and services offered by Red Oak Direct Limited.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We do not collect any special categories of personal data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Users may, however, also visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized, and other similar information.

Web browser cookies

Our Site uses "cookies" to enhance User experience. Cookies are small files that are stored by your web browser when you visit many websites. They can be used to store preferences such as login details or may be used to track your return visits to the website. 3rd party advertising companies such as Google may also use cookies to track your website visits. Personal data/cookies may also be used for personalization of ads through Google and for up-to-date information about how Google handles the usage of your data and their privacy policy, please visit the following link;

User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, please note that some parts of the Site may not function properly.

This site uses some unobtrusive cookies to store information on your computer which enable the use of our shopping cart system and administration. Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you visit certain pages, submit a form, login or interact with the site in other ways. We may also use some non-essential cookies to anonymously track visitors or enhance your experience of the site using Google Analytics. If you're not happy with this, you may disable our cookies using your web browser's settings, but some features of the site may be unavailable. By using our site, you accept the terms of our privacy policy.

You can choose to stop your web browser accepting cookies and delete all or some cookies currently stored on your browser. The method for doing this varies depending on the browser you are using, but looking under your browser's help menu will give you further details how to disable or manage cookies. Please note that if you choose to disable cookies it may affect your ability to use this website.

Google Analytics and other analytic services may be disabled or controlled using software such as the Ghostery browser tool, which is available for Firefox, Opera, Chrome, and other popular web browsers.

The two cookies that are used within our website software are as follows;






To enable the site to recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

Session ID

On exit


This is for the visitor's convenience; our website creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

Session ID

Can also contain an email address and encrypted password

1 year

Third Party Links

This website may include links to third-party websites, plug-ins and applications, for example to YouTube to view manufacturers product videos. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy notice & cookie use of every website you visit.

How we use collected information

Red Oak Direct Limited collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize the user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties, except to the extent necessary to provide the service, for example with credit card processing, and delivery of the goods via our delivery partners.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in (subscribe) to our mailing list, they will receive occasional emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site and ask to be removed from the email list.
  • We will never sell, or pass on for marketing purposes any customer details - we absolutely hate spam and junk mail too.
  • Please do consider ticking the box to allow us to send you very occasional offers by e-mail. We promise they will only ever be from us, and will be restricted to a maximum of 12 per year or less - we really value your trust in us, and do like to repay your support by providing money off voucher codes, discounted prices, and limited stock offers!

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 


Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, therefore, we cannot ensure the security of any information you send to us, and you do so at your own risk. If We learn of a security system's breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using this Site or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues. 

Red Oak Direct Limited do not store any payment information on any of our servers, or as paper records making a potential data breach less harmful.


Red Oak Direct Limited’s products are not directed at children. If you are under 18 or otherwise would be required to have parent or guardian consent to share information with Red Oak Direct Limited, you should not send any information about yourself to us. As required by law, if a person under 13 submits information through any part of Red Oak Direct Limited’s Site and we learn the person submitting the information is such a child, we will attempt to delete this information as soon as possible.

Retention of Data

We will keep your information only if you request to remain on our email newsletter list, or until we no longer have any need to communicate with you, and in line with our Data Retention Policy which can be obtained on request. 

Where you have made a purchase, we are processing this data because we have a contract with you to supply goods or services, and we also have legal obligations to maintain financial information. 

Your Rights

Under the General Data Protection Regulation, you have certain rights regarding your data.

 - You have the right to ask us for a copy of any data we hold about you.

- You have a right to have any data that is incorrect, corrected.

- You have the right to object to the use of your data.

- You have the right to have your data provided to you to take elsewhere in a suitable format.

- You have the right to have your data deleted in certain circumstances - the "Right To Be Forgotten".

- You have the right to lodge a complaint about the use of your data with the Information commissioner. 

If you wish to exercise any of these rights, please contact our data controller. 

Details for the information commissioner and making a complaint can be found on the Information Commissioner's website at

Changes to this privacy policy

Red Oak Direct Limited has the discretion to update this privacy policy at any time, or when required to do so due to a change in governing laws. When we do, we will post a notification on the main page of our Site, and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Red Oak Direct Limited

Red Oak Direct Limited, Barngill, Distington, Cumbria. CA14 5SH United Kingdom.

Tel. 01946 695386 or 08452 510510 (Local call rates apply from landlines, mobiles may be higher for 0845 numbers)

This Privacy Policy was last updated on 18th. May2022