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About Us

Welcome to Red Oak Direct Limited, the UK work wear & clothing specialists!

Established in 2002, Red Oak Direct Limited are major suppliers of high visibility clothing, work wear, leisure wear, waterproof and foul weather clothing, footwear, gloves, and all types of personal protective equipment (PPE) to industry, commerce, schools, colleges, universities, government bodies, charities, clubs, and of course the public too!

Through traditional sales channels, including sales reps throughout the U.K. and our existing web store which opened in 2003, we currently stock and supply over 10,000 different products, and provide full in-house design facilities to print or embroider our garments to meet our customers’ requirements. We can produce everything from the simplest of single colour text, up to truly amazing photographic quality full colour logos for the most demanding applications.

We pride ourselves on our ethical principles, and always strive to help our customers to meet their requirements and deadlines, including an expedited turnaround service if required. If you have an urgent deadline to meet please call us first - we will always go further than our competitors to help out customers in trouble! 

We also have a U.K. based bespoke manufacturing service available for truly individual garments to match your exacting requirements, and if cost is more constrained, we are also able to customise many of our existing garments to help meet both your requirements and your budget!

We are proud to supply to some of the most prestigious companies and organisations in the world, and our products can be seen everywhere from major music tours and festivals, to television and film productions, sporting events, as well as marches and rallies. Our high visibility children's garments keep thousands of little people safe with school walking buses, and when they get older, we supply many stag and hen parties too!

We are always striving to innovate, and love to hear any suggestions you may have for new products or ideas - please do drop us a line and we will always try to help.

Our experienced and friendly staff are dedicated to your total satisfaction. If you have any suggestions or comments please use the contact us button above and let us know.

Our Contact details:
Red Oak Direct Limited
Barngill
Distington
Cumbria
CA14 5SH
United Kingdom

Phone: 01946 695386 or 08452 510510
Fax: 01946 696227 or 08452 510512

Please note - the 08452 numbers are charged at local call rates from BT landlines, but please use the 01946 695386 number if you are calling from a mobile as it will be charged at a standard call rate or included in your normal calls bundle.

Our VAT Registration Number: GB796 9084 59

Company registered in England & Wales. No. 4780413


Making A Purchase

Making a purchase could not be easier. Just browse our online catalogue, and click on the 'Add to Basket' button beside your chosen items to put them into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to process your order.

For payment we accept Visa, MasterCard, American Express, Visa Debit, Visa Electron and Solo cards. Currently we only accept orders within the United Kingdom, Ireland and the rest of mainland Europe. Please note - carriage costs will be calculated separately for non UK orders, please call us when placing your order and we can give you an immediate cost for carriage to your address. Unfortunately, we do not ship to North America or Canada at this time.

For your convenience and compliance with business accounting requirements, all orders are shipped with a full VAT invoice.

We do not charge for any item until it is ready to ship, unless the items are customised or printed / embroidered work wear in which case we will charge immediately before the printing process commences. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or via our web site's secure checkout. Please do *NOT* send credit card details by email, as email is insecure and liable to be read by third parties in transit.

We endeavour to keep our prices correct and up to date. However they may be subject to change or correction without notice. In the event of a price increase you will have the opportunity to change or cancel your order without penalty.

For security reasons we reserve the right to decline any order; in such cases any payments made will be returned immediately to the card holder.

Sizes and product images, where given, should be regarded as an approximate guide.


Shipping And Handling

Our shipping charges to the UK mainland are a flat rate £5.95 (Ex. VAT) for orders under £75 (Ex. VAT). Orders over £75 (Ex. VAT) are delivered free of charge. For UK offshore deliveries (Northern Ireland, Isle of Man, Scottish isles, Isles of Scilly etc.) please call or email us as delivery surcharges will apply. We do not normally part-ship orders with out of stock items, however if this is necessary please email us using the link above and we will try to help, although part-shipping will possibly incur additional shipping charges. We do also ship to Ireland, mainland Europe, and some other destinations worldwide. Please note, we are unable to ship to North America or Canada at this time. Surcharges for shipping will apply to non UK destinations, and we will contact you for additional payment to cover shipping, which will be quoted for your approval prior to dispatch of goods.


Delivery Schedule 

You will normally receive your order in 1-3 business days, assuming all products are in stock at the time of ordering. Printed or embroidered items will naturally take longer, although as with all orders we endeavour to dispatch them as rapidly as physically possible. If you have a specific deadline to meet, please phone or email us and we will try our best to help. The couriers we normally use are APC Overnight, Royal Mail or Parcelforce.

For most orders shipped, our couriers will usually send a text message to a mobile phone number on the morning of delivery, giving a delivery time slot (usually 1 - 2 hour window) and a blue, clickable tracking link is shown on our PDF invoice which is emailed to you when your order is dispatched. All orders must be signed for, (From 2020 onwards, due to Covid-19, contact free rules for delivery now usually apply) so please ensure that someone is available to receive the delivery.

Special delivery instructions from you can be entered during the checkout process and we will do our best to comply with them within the limits of our courier's rules.


Back Orders

If your item is not in stock, we will immediately back order for you. We aim to keep good stock levels of all website products, and extremely large stocks of the most popular items. We have arrangements for rapid re-stocking should any item be out of stock. Re-stocking should normally occur within a week, unless delayed by manufacturer shortages etc.


Tax Charges

As we currently only accept orders from within the UK, VAT at the current rate of 20% is added where applicable.


Credit Card Security

All on-line credit card processing is performed through our payment service providers, and all details are handled using the highest level PCI DSS compliant encryption and data protection systems. Offline card payments also use strict PCI DSS compliant procedures with all card data securely destroyed after processing. Our customers' payment details are handled at all times with industry leading standards of care and protection, ensuring total peace of mind. Red Oak Direct Limited do not store any payment information on any of our servers, or as paper records making a potential data breach less harmful.


Guarantee

We aim to guarantee your satisfaction. All of our products come with a 30 day no quibble satisfaction guarantee. All our products also carry a 1 year warranty against failure and defects, providing they have been used for the intended purpose and in the manner they were designed for. This does not affect your statutory rights.


Reaching Us

If you need to reach us, please email us using the contact us button above, or alternatively, you can call on 01946 695386 or 08452 510510,  or fax us on 01946 6962277. You can also write to us at Red Oak Direct Limited, Barngill, Distington, Cumbria, CA14 5SH, United Kingdom


Returns Policy

Under UK law, you have the right to cancel the contract for your purchase within 7 working days of delivery, however please read the section below regarding bespoke printed or embroidered products. To cancel a contract with us, please telephone, e-mail, or fax us with details of your return and ask for a return merchandise number. This must always be quoted on your returns package. Please also return the original VAT invoice marked "Contract Cancelled". Package the items securely and send them to us with the invoice within 7 working days of the date that the items were delivered to you.

The return address is:

Returns Department
Red Oak Direct Limited
Barngill
Distington
Cumbria.
CA14 5SH

Please note that you will be responsible for all the costs of returning the goods to us, unless we have delivered the item(s) to you in error. 24 hours' advance warning is required for returns.

You should be aware that once we begin the printing, embroidery, or delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, bespoke printed or embroidered garments, or shipping and handling). In the event of bespoke printed or embroidered goods being faulty, damaged, or incorrectly supplied by us we will replace with the correct item, having received proof of damage, fault, or order error. Please note, garments replaced by us will always be the same size and colour as per the original order. When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. We always recommend that you use a recorded-delivery service with insurance to cover loss in transit.


Privacy, General Data Protection Regulations (GDPR) Laws & Data Protection Policy.

Please click on the following link to view our up to date privacy policy & cookie info; https://www.redoakdirect.com/privacy-policy.html