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About Us

Welcome to Red Oak Direct Limited, the UK work wear & clothing specialists!

Established in 2002, Red Oak Direct Limited are major suppliers of high visibility clothing, work wear, leisure wear, waterproof and foul weather clothing, footwear, gloves, and all types of personal protective equipment (PPE) to industry, commerce, schools, colleges, universities, government bodies, charities, clubs, and of course the public too!

Through traditional sales channels, including sales reps throughout the U.K. and our existing web store which opened in 2003, we currently stock and supply over 10,000 different products, and provide full in-house design facilities to print or embroider our garments to meet our customers’ requirements. We can produce everything from the simplest of single colour text, up to truly amazing photographic quality full colour logos for the most demanding applications.

We pride ourselves on our ethical principles, and always strive to help our customers to meet their requirements and deadlines, including an expedited turnaround service if required. If you have an urgent deadline to meet please call us first - we will always go further than our competitors to help out customers in trouble! 

We also have a U.K. based bespoke manufacturing service available for truly individual garments to match your exacting requirements, and if cost is more constrained, we are also able to customise many of our existing garments to help meet both your requirements and your budget!

We are proud to supply to some of the most prestigious companies and organisations in the world, and our products can be seen everywhere from major music tours and festivals, to television and film productions, sporting events, as well as marches and rallies. Our high visibility children's garments keep thousands of little people safe with school walking buses, and when they get older, we supply many stag and hen parties too!

We are always striving to innovate, and love to hear any suggestions you may have for new products or ideas - please do drop us a line and we will always try to help.


Privacy, General Data Protection Regulations (GDPR) Laws & Data Protection Policy.

This Privacy Policy governs the manner in which Red Oak Direct Limited collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.redoakdirect.com website (The "Site"). This privacy policy applies to the Site, and all products and services offered by Red Oak Direct Limited.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information,

Users may, however, also visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized, and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and to sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, please note that some parts of the Site may not function properly.

How we use collected information

Red Oak Direct Limited collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize the user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties, except to the extent necessary to provide the service, for example with credit card processing, and delivery of the goods via our delivery partners.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in (subscribe) to our mailing list, they will receive occasional emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site and ask to be removed from the email list.
  • We will never sell, or pass on for marketing purposes any customer details - we absolutely hate spam and junk mail too.
  • Please do consider ticking the box to allow us to send you very occasional offers by e-mail. We promise they will only ever be from us, and will be restricted to a maximum of 12 per year or less - we really value your trust in us, and do like to repay your support by providing money off voucher codes, discounted prices, and limited stock offers!

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Security

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, therefore, we cannot ensure the security of any information you send to us, and you do so at your own risk. If We learn of a security system's breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using this Site or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues. 

Red Oak Direct Limited do not store any payment information on any of our servers, or as paper records making a potential data breach less harmful.

Children

Red Oak Direct Limited’s products are not directed at children. If you are under 18 or otherwise would be required to have parent or guardian consent to share information with Red Oak Direct Limited, you should not send any information about yourself to us. As required by law, if a person under 13 submits information through any part of Red Oak Direct Limited’s Site and we learn the person submitting the information is such a child, we will attempt to delete this information as soon as possible.

Retention of Data

We will keep your information only if you request to remain on our email newsletter list, or until we no longer have any need to communicate with you, and in line with our Data Retention Policy which can be obtained on request. 

Where you have made a purchase, we are processing this data because we have a contract with you to supply goods or services, and we also have legal obligations to maintain financial information. 

Your Rights

Under the General Data Protection Regulation, you have certain rights regarding your data.

 - You have the right to ask us for a copy of any data we hold about you.

- You have a right to have any data that is incorrect, corrected.

- You have the right to object to the use of your data.

- You have the right to have your data provided to you to take elsewhere in a suitable format.

- You have the right to have your data deleted in certain circumstances - the "Right To Be Forgotten".

- You have the right to lodge a complaint about the use of your data with the Information commissioner. 

If you wish to exercise any of these rights, please contact our data controller. 

Details for the information commissioner and making a complaint can be found on the Information Commissioner's website at www.ico.org.uk.

Changes to this privacy policy

Red Oak Direct Limited has the discretion to update this privacy policy at any time, or when required to do so due to a change in governing laws. When we do, we will post a notification on the main page of our Site, and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Red Oak Direct Limited

https://www.redoakdirect.com/contact.html

Red Oak Direct Limited, Barngill, Distington, Cumbria. CA14 5SH United Kingdom.

Tel. 08452 510510 or 01946 695386

This Privacy Policy was last updated on 20th. May 2018


About Us

Our experienced and friendly staff are dedicated to your total satisfaction. If you have any suggestions or comments please use the contact us button above and let us know.

Our Contact details:
Red Oak Direct Limited
Barngill
Distington
Cumbria
CA14 5SH
United Kingdom

Phone: 08452 510510 or 01946 695386.
Fax: 08452 510512 or 01946 696227

Please note - the 08452 numbers are charged at local call rates from BT landlines, but please use the 01946 695386 number if you are calling from a mobile as it will be charged at a standard call rate or included in your normal calls bundle.

Our VAT Registration Number: GB796 9084 59

Company registered in England & Wales. No. 4780413


Making A Purchase

Making a purchase could not be easier. Just browse our online catalogue, and click on the 'Add to Basket' button beside your chosen items to put them into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to process your order.

For payment we accept Visa, MasterCard, American Express, Visa Debit, Visa Electron and Solo cards. Currently we only accept orders within the United Kingdom, Ireland and the rest of mainland Europe. Please note - carriage costs will be calculated separately for non UK orders, please call us when placing your order and we can give you an immediate cost for carriage to your address. Unfortunately, we do not ship to North America or Canada at this time.

For your convenience and compliance with business accounting requirements, all orders are shipped with a full VAT invoice.

We do not charge for any item until it is ready to ship, unless the items are customised or printed work wear in which case we will charge immediately before the printing process commences. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or via our web site's secure checkout. Please do *NOT* send credit card details by email, as email is insecure and liable to be read by third parties in transit.

We endeavour to keep our prices correct and up to date. However they may be subject to change or correction without notice. In the event of a price increase you will have the opportunity to change or cancel your order without penalty.

For security reasons we reserve the right to decline any order; in such cases any payments made will be returned immediately to the card holder.

Sizes and product images, where given, should be regarded as an approximate guide.


Shipping And Handling

Our shipping charges to the UK mainland are a flat rate £4.95 (Ex. VAT) for orders under £75 (Ex. VAT). Orders over £75 (Ex. VAT) are delivered free of charge. For UK offshore deliveries (Northern Ireland, Isle of Man, Scottish isles, Isles of Scilly etc.) please call or email us as delivery surcharges will apply. We do not normally part-ship orders with out of stock items, however if this is necessary please email us using the link above and we will try to help, although part-shipping will possibly incur additional shipping charges. We do also ship to Ireland, mainland Europe, and some other destinations worldwide. Please note, we are unable to ship to North America or Canada at this time. Surcharges for shipping will apply to non UK destinations, and we will contact you for additional payment to cover shipping, which will be quoted for your approval prior to dispatch of goods.


Delivery Schedule 

You will normally receive your order in 1-3 business days, assuming all products are in stock at the time of ordering. Printed items will naturally take longer, although as with all orders we endeavour to dispatch them as rapidly as physically possible. If you have a specific deadline to meet, please phone or email us and we will try our best to help. The couriers we normally use are APC, UPS, and for smaller orders or certain destinations, Royal Mail or Parcelforce. All orders must be signed for, so please ensure that someone is available to receive the delivery. Special delivery instructions can be entered during the checkout process and we will do our best to comply with them within the limits of our courier's rules.


Back Orders

If your item is not in stock, we will immediately back order for you. We aim to keep good stock levels of all website products, and extremely large stocks of the most popular items. We have arrangements for rapid re-stocking should any item be out of stock. Re-stocking should normally occur within a week, unless delayed by manufacturer shortages etc.


Tax Charges

As we currently only accept orders from within the UK, VAT at the current rate of 20% is added.


Credit Card Security

All on-line credit card processing is performed through our payment service providers, and all details are handled using the highest level PCI DSS compliant encryption and data protection systems. Offline card payments also use strict PCI DSS compliant procedures with all card data securely destroyed after processing. Our customers' payment details are handled at all times with industry leading standards of care and protection, ensuring total peace of mind. Red Oak Direct Limited do not store any payment information on any of our servers, or as paper records making a potential data breach less harmful.


Guarantee

We aim to guarantee your satisfaction. All of our products come with a 30 day no quibble satisfaction guarantee. All our products also carry a 1 year warranty against failure and defects, providing they have been used for the intended purpose and in the manner they were designed for. This does not affect your statutory rights.


Reaching Us

If you need to reach us, please email us using the contact us button above, or alternatively, you can call on 08452 510510, or 01946 695386 or fax us on 08452 510512 or 01946 696227 or write to us at Red Oak Direct Limited, Barngill, Distington, Cumbria, CA14 5SH, United Kingdom


Returns Policy

Under UK law, you have the right to cancel the contract for your purchase within 7 working days of delivery, however please read the section below regarding bespoke printed or embroidered products. To cancel a contract with us, please telephone, e-mail, or fax us with details of your return and ask for a return merchandise number. This must always be quoted on your returns package. Please also return the original VAT invoice marked "Contract Cancelled". Package the items securely and send them to us with the invoice within 7 working days of the date that the items were delivered to you.

The return address is:

Returns Department
Red Oak Direct Limited
Barngill
Distington
Cumbria.
CA14 5SH

Please note that you will be responsible for all the costs of returning the goods to us, unless we have delivered the item(s) to you in error. 24 hours' advance warning is required for returns.

You should be aware that once we begin the printing, embroidery, or delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, bespoke printed or embroidered garments, or shipping and handling). In the event of bespoke printed or embroidered goods being faulty, damaged, or incorrectly supplied by us we will replace with the correct item, having received proof of damage, fault, or order error. Please note, garments replaced by us will always be the same size and colour as per the original order. When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. We always recommend that you use a recorded-delivery service with insurance to cover loss in transit.